Our team has over 15 years' experience working on digital projects for clients ranging from international non-profits and government service providers to local solar power co-ops and food producers.
North Vancouver City Library
FEATURE PROJECT
nvcl.ca
A warm and welcoming space that inspires learning, discovery and creation.
The North Vancouver City Library wanted their new website to be seamless, easy-to-use and intuitive for their site visitors. The website—like their physical space—needed to be warm and welcoming, reflecting their personality, openness and connectedness to diverse communities.
The challenge
The former NVCL website was out-of-date and didn’t reflect the library’s personality or community. Site visitors were not able to easily find what they needed when searching for books, media or events. Web administration staff had lengthy processes to update and edit the website and to add new events and media.
How Weaver helped
Weaver engaged in an in-depth and in-person research and discovery phase to understand the library’s diverse users and their unique needs, including spending a day at the library absorbing the culture of the physical space and meeting staff and visitors.
We worked closely with the project team to improve not only their site visitor's user experience but also that of staff working behind the screen.
Results
Following leading digital industry standards and exploring multiple creative options for site visitors resulted in a more engaging and accessible library website that has helped increase participation in events and activities, and helped the library meet their strategic priorities by connecting with community members.
Custom solutions for the new site include colourful showcases that feature books and media with links to the library catalogue. We also created a digital library that creatively displays NVCL’s many digital resources by topic, and designed a new events system that is easily filtered and searchable.
On the homepage, we commissioned North Vancouver artists to create work featuring local flora and fauna, which we transformed into an interactive digital mural, with links to items in the library catalogue.
We tested the website with NVCL library users and using the evidence we gathered, adjusted the design, tech and content to improve the user experience.
Weaver is proud to have an ongoing relationship with NVCL and continue to help them develop new features for the website and update their communications tools.
Weaver worked deeply and intently to understand our library culture and customers, and their compact team ensured we were able to work intimately with each team member. Working with Weaver was a true treat!
- Abigail Saxton, Communications & Website coordinator, NVCL
Image:
Fraser Health medical staff site
https://medicalstaff.fraserhealth.ca/
Representing our most valuable assets.
Fraser Health is the largest regional health authority in British Columbia, Canada, employing over 48,000 staff. Fraser Health offers a wide range of services from emergency care to mental health, residential and home health services.
The Fraser Health medical staff website needed to have intuitive, easy-to-use navigation and be accessible. Weaver designed a welcoming place where nurses, nurse practitioners, physicians and dentists can find information related to their area of practice and employment.
A modern and attractive layout helps staff and prospective staff feel represented and encouraged to engage in the Fraser Health community.
The challenge
Medical staff were not aware of, or were not using, their old website, which was missing information and out of date. Staff were not seeing important information updates specific to their area of practice, and losing out on opportunities to engage with colleagues and leadership.
The diversity of medical staff roles and positions meant each group needed to feel represented by the site individually, while also feeling part of a whole.
How Weaver helped
Weaver underwent an in-depth process of discovery and engagement with project team leadership and medical staff. We gained understanding of their needs and pain points and worked together to ensure the new site design was reflective of their diverse but collective needs.
We restructured and tested the site structure, navigation and homepage to ensure visitors could easily find what they needed. We supported staff to consider new content and revise and create new content for the site. We developed content templates and style guides to ensure plain language and accessibility best practices were followed, and provided individualized training to leadership, medical staff representatives and web administrators.
Results
The new Fraser Health medical staff website is fresh, modern and accessible. Custom wayfinding tools help visitors easily find important information. Hub pages for each medical staff are prominently displayed, allowing visitors to quickly find resources, news and events specific to their area of practice.
A library of custom icons and an attractive mix of local and stock photography helps visitors see themselves as part of the community and encourages engagement with colleagues and leadership. We applied this new design to the staff email newsletter to ensure a cohesive experience from inbox to website.
Image:
Sustainability Solutions Group
Creating decarbonized, equitable, resilient communities
Sustainability Solutions Group (SSG) is an award-winning climate action firm dedicated to creating a decarbonized world where people and ecosystems thrive. Weaver was hired to support the development of their new website, including training staff to use the site, and provide ongoing support and maintenance.
How Weaver helped
The SSG website design was part of an overall rebranding project led by Pentagram. Weaver adapted SSG’s existing designs into components for WordPress, allowing content editors to make updates and create new pages with ease rather than being constrained by predefined templates.
In just a few clicks, staff can easily add a new blog post, create a new portfolio project and assign it to an automated map view or link climate impact tools and services to other content on the site. A translation suite serves content in three languages helping SSG reach its worldwide target audience.
As part of SSG’s website training support, we worked with staff to refine editing workflows, created a website manual outlining best practices and supported staff with hands-on training. Our monthly maintenance package provides support whenever they need it—from updating WordPress plugins to adjusting site designs to advising on creating and posting accessible content.
Image:
BC Passenger Transportation Board
FEATURE PROJECT
ptboard.bc.ca
Weaver worked with the Passenger Transportation Board to refresh their online presence and create a brand that will serve the passenger transportation industry in B.C. today, and into the future...
The challenge
The Board’s website was outdated, lacked up-to-date content, was not mobile-friendly and wasn't meeting accessibility needs. These problems impacted stakeholders, licensees, staff and the general public who could not access the information they needed.
The Board wanted a website that clearly articulated their application process and clarified their mandate through the use of branding, visuals and plain language. They also needed to update their brand with a new logo and look that reflected who they are and what they do.
How Weaver helped
Weaver kicks off every project by getting to know site visitor needs and the needs of the organization.
For the Passenger Transportation Board, we created user personas and mapped their journey through the application processes. This helped us to understand the diverse needs of their audience.
We then designed a sound site structure based on evidence from user feedback surveys and interviews. We tested wireframes with users to validate the proposed site structure using a 'first-click' analysis tool.
We did a deep dive into the Board's content and application process. This helped us gain an understanding of where we could harness the power of content, design and technology to create an experience above and beyond the Board's expectations.
Results
Custom tools created for the Board include a robust search tool that allows users to search through hundreds of application documents, and view them as mobile-friendly, accessible website pages rather than requiring visitors to download PDF or MS Word documents.
Additionally, we built a custom module for adding important news announcements that is easy for staff to use and makes these alerts easy for visitors to find. Programmed scheduling features enabling website editors to add content whenever they wish and letting the website take care of publishing at a set date and time.
Finally, their new logo and brand reflect the Board’s important work governing passenger transportation, with a contemporary look and feel that sparks confidence in their stakeholders and clients.
The website exceeded my expectations. Everyone at the Board is very happy with the design and feel of the site. Well done team!
- Carmela Allevato, Chair
Image:
Union Cooperative Initiative
Building an economy that works for all
Union Co-operative Initiative (UCI) supports the creation, incubation and operation of unionized cooperatives in British Columbia. Their mission is to help build an economy that works for people and the planet, provides business opportunities for underserved communities and is accountable to the communities they serve.
The challenge
UCI had done the work of building their business, brand and messaging. Now they needed an online hub where they could share events and important community news, publicize learning opportunities, feature their co-ops and attract new cohorts.
How Weaver helped
Weaver built a dynamic and easy-to-update website using the Wordpress CMS that brought UCI’s brand to life with custom animations and interaction design. We worked with project leads to build the site structure that supported their mission, and supported new content creation for each page. Web admin staff were given in depth training to use the new site with confidence.
Results
Since launching, UCI has incubated 12 cooperatives. The website has successfully scaled to accommodate this growth and with 41 cooperative projects currently in development the website and UCI are well-positioned to meet their needs.
Image:
BC Labour Relations Board
FEATURE PROJECT
lrb.bc.ca
Creating beautiful and functional space for a dialogue based on trust and accessibility to justice
The Labour Relations Board needed new branding, a new website and some content coaching to meet their goal of creating a modern, welcoming, accessible and user-focussed web presence...
The challenge
The Board's website didn't support new technology, their brand didn't reflect their vision and staff couldn't update the website easily. Most crucially, site visitors were not able to easily find the critical information they were searching for. The Board envisioned a welcoming web presence that reflected their commitment to transparency and accessibility to justice.
How Weaver helped
Weaver worked closely with the Board to understand their needs and to give them the tools to authentically communicate who they are as an organization in a meaningful way. We engaged with their site visitors to understand why and how they used their site. We listened to challenges and presented creative solutions making sure we met their needs and requirements each step of the way.
We conducted in-depth research to better understand the Board's needs and helped the Board to crystallize their digital and engagement strategy.
Results
The Labour Relations Board's new and modernized branding increased confidence and better reflects the Board's vision of trust and transparency
Stakeholder engagement increased with a new news and policy updates section. A newsletter sign-up lets people stay in touch and get up to date announcements from the Board. Staff are confident in updating the site and can edit, add pages and change the site structure easily.
Weaver worked hard to understand what we do, asked hard questions and pushed us to think outside our own bubble. What we did not expect was how invaluable the process would be to our ability to see ourselves from a new perspective.
Thank you Weaver. We couldn’t have done it without you!
- Jacquie de Aguayo, Chair
Browse our full portfolio:
Community /
Government
Community /
Government
Community /
Environment /
Government
Community /
Environment /
Government
BC Passenger Transportation Board
Community /
Government
Community /
Environment /
Food
Government
E-Commerce /
Food
Arts /
Community /
E-Commerce
Pacific Agricultural Certification Society
Environment /
Food
E-Commerce /
Food /
Restaurants
Environment /
Government
Restaurants /
Food